RETURN & EXCHANGE POLICY
Need a different size? We’ll pay the return shipping and ship your new item(s) with no additional shipping charges!
Simply email us at Care@Samuelsohn.com to request a return label and form. Fill out the form and list style(s) and size(s) for exchange. Exchanged merchandise must be unworn, with all tags attached and in original condition shipped to Samuelsohn up to 30 days from the shipping date. Samuelsohn cannot ship you your new size until we receive and inspect the returned item(s).
RETURN & REFUND POLICY
We accept returns of unaltered merchandise purchased at Samuelsohn.com. Merchandise must be in original condition with tags attached up to 30 days from the shipping date. Prompt refunds are issued in the original form of payment less the return shipping charge of $15 USD (if you use our prepaid return label which we will send to you once your return is authorized). For exchanges, we will not charge you for the return label (up to one exchange label per purchase).
*If you choose complimentary hemming, the garment will be FINAL SALE and will not be able to be returned for a refund because it has been altered.*
ALL MASK sales are FINAL SALE and may not be returned or exchanged.
Please note: Unfortunately, we cannot accept the return of any item purchased at a price that is 50% or more off the original price. These items are final sale. If you need a different size, we will gladly exchange these items. You will be responsible for return shipping and shipping costs, or you may use our prepaid label at a charge of $15.
HOW TO RETURN
Using Our Carrier
Simply email us at Care@Samuelsohn.com to request a return label and return authorization number. Please specify your order number, the style(s) you wish to return and we will email you the FedEx shipping label. A return shipping and handling fee of $15 will be deducted from the amount of your refund.
Using Another Carrier
Ensure that you have emailed us for a Return Authorization number. Ship the item back via the carrier of your choice to:
Attn: Online Returns Department
6930 Avenue du Parc
Montreal, Quebec H3N 1W9
Ensure your box has the Return Authorization order number written clearly on the outside of the box.
Retain receipts and tracking codes from your carrier as you are responsible for your merchandise if you use your own carrier until Samuelsohn.com confirms receipt.