RETURN EXCHANGE & PRICING POLICY

Need a different size? We’ll pay the return shipping and ship your new item(s) with no additional shipping charges!


Simply email us at Care@Samuelsohn.com to request a return label and form. Fill out the form and list style(s) and size(s) for exchange. Exchanged merchandise must be unworn, with all tags attached and in original condition shipped to Samuelsohn up to 30 days from the shipping date. Samuelsohn cannot ship you your new size until we receive and inspect the returned item(s).


*If you choose complimentary hemming, the garment will be FINAL SALE and will not be able to be returned for a refund because it has been altered.*

RETURN, REFUND & PRICING POLICY

Price Adjustments After Purchase

If we mark down the price of an item you have already purchased, we will adjust at your request within 14 days of your shipment date.


Our ability to price match or adjust sale prices is subject to the following terms and conditions:

The item must be identical in color and size

  • We will only make one price adjustment per item
  • The item must be in stock
  • Items originally purchased at a sale price are excluded from price adjustments
  • We are unable to match order-level discounts, gift card promotions or shipping offers
  • We do not offer price adjustments on items from outlet, flash sale, auction, or regional and non-U.S.-based retailers, and "marketplace" prices from third-party sellers
  • We do not process automated price matching or price adjustment requests generated by third-party services
  • Price adjustments will be credited back to the original form of payment used to purchase the item

Returns and Exchanges

We accept returns of unaltered merchandise purchased at Samuelsohn.com. Merchandise must be in original condition with tags attached up to 30 days from the shipping date. Prompt refunds are issued in the original form of payment less the return shipping charge of $15 USD. For exchanges, we will not charge you for the return label (up to one exchange label per purchase).


*If you choose complimentary hemming, the garment will be FINAL SALE and will not be able to be returned for a refund because it has been altered.*


Please note: Unfortunately, we cannot accept the return of any item purchased at a price that is 50% or more off the original price. These items are final sale. If you need a different size or style, we will gladly exchange these items with no shipping charge. Otherwise, we will issue website credit and deduct the return shipping charge of $15.


HOW TO RETURN

Simply email us at Care@Samuelsohn.com to request a return label and return authorization number. Please specify your order number, the style(s) you wish to return and we will email you the FedEx shipping label. A return shipping and handling fee of $15 will be deducted from the amount of your refund. Please ensure your box has the Return Authorization number written clearly on the outside of the box.

QUESTIONS?

Email: Care@Samuelsohn.com